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Database Connectivity




Operational

Project/Branch Operations




Operational

Console API




Operational

Console Frontend




Operational

Account Creation




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Console Login




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Website




Operational

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History (Last 30 days)

Neon Branch Reset and Restore Failures — AWS us-east-2Operational

Incident Status

Operational


Components

Console API


Locations

AWS us-east-2



August 17, 2026 10:38PM UTC
RESOLVED

Between 20:00 UTC and 21:15 UTC on August 17, 2026, a subset of customers using Neon databases in AWS us-east-2 may have experienced delays or failures when performing branch reset and restore operations. A configuration rollout caused these requests to fail on the backend; the Neon Console automatically retried them, so affected requests appeared to hang. The change has been rolled back, and all services are operating normally. Customers may have observed:  - Branch reset and restore requests via the Neon Console or API are hanging or taking longer than usual to complete  - Requests that did not complete and had to be canceled manually The issue has been fully resolved, and all services are operating normally. We apologize for any inconvenience. If you require further details, please submit a support ticket.
Issue with starting computes in us-east-1Degraded Performance

Incident Status

Degraded Performance


Components

Project/Branch Operations


Locations

AWS us-east-1



August 10, 2026 2:53PM UTC
INVESTIGATING

Starting at approximately 14:30 UTC August 10, 2026, a subset of customers in us-east-1 region may experienced an unavailability and blocked compute suspension. Startup of new computes and scale from zero are not affected. We are actively investigating the issue. Further updates will be provided within the next hour, or as events warrant.

August 10, 2026 3:02PM UTC
RESOLVED

Between 14:30 UTC and 14:57 UTC on August 10, 2026, a subset of customers in us-east-1 region may have experienced an unavailability and blocked compute suspension. Startup of new computes and scale from zero was not affected. The issue has been fully resolved, and all services are operating normally. We apologize for any inconvenience.
es-2102196Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Account Creation


Locations

Global



July 31, 2026 10:40AM UTC
IDENTIFIED

Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations. Customers may observe: New account registrations are failing. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.

July 31, 2026 11:54AM UTC
IDENTIFIED

Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations. Customers may observe: New account registrations are failing. We identified the issue and are applying the remediation. Further updates will be provided within the next hour, or as events warrant.

July 31, 2026 12:30PM UTC
RESOLVED

Between 14:47 UTC, July 30, 2026, and 12:26 UTC, July 31, 2026, a subset of customers may have experienced errors during account creation. The issue only impacted new account registrations. The issue has been fully resolved, and all services are operating normally. We apologize for any inconvenience this may have caused. If you require further details about this incident, please submit a support ticket.