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Project/Branch Operations




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Console API




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Status page for neon.com

History (Last 30 days)

Emergency Scheduled maintenance of our internal databases.Planned Maintenance

Description

An emergency maintenance event is scheduled during the time period below. We apologize for any inconvenience this may cause. Scheduled Start Time: Tuesday, May 12, 2026, 21:00 UTC Estimated Completion Time: Wednesday, May 13, 2026, 05:00 UTC Duration of the maintenance window: 08 hours Description: Scheduled maintenance of our internal databases. Impact: During this maintenance period, there may be increased API request latency and database start latency. Running databases will not be affected. Requests that modify state, such as role modifications, might take longer than expected or encounter timeouts. Actions: No specific actions are required from users during this maintenance.


Components

Database Connectivity, Project/Branch Operations, Console API


Locations

AWS ap-southeast-1, AWS eu-central-1, AWS us-east-1, AWS us-east-2, AWS us-west-2


Schedule

May 12, 2026 9:00PM - May 13, 2026 5:00AM UTC


May 12, 2026 9:00PM UTC
UPDATE

An emergency maintenance event is scheduled during the time period below. We apologize for any inconvenience this may cause. Scheduled Start Time: Tuesday, May 12, 2026, 21:00 UTC Estimated Completion Time: Wednesday, May 13, 2026, 05:00 UTC Duration of the maintenance window: 08 hours Description: Scheduled maintenance of our internal databases. Impact: During this maintenance period, there may be increased API request latency and database start latency. Running databases will not be affected. Requests that modify state, such as role modifications, might take longer than expected or encounter timeouts. Actions: No specific actions are required from users during this maintenance.

May 13, 2026 5:00AM UTC
UPDATE

Scheduled maintenance window is complete
Scheduled maintenance of our internal databases.Planned Maintenance

Description

A maintenance event is scheduled at below given time period. We apologize for any inconvenience this may have caused. Scheduled Start Time: Tuesday, May 12, 2026 14:30 UTC Estimated Completion Time: Tuesday, May 12, 2026 18:30 UTC Duration of the maintenance window: 4 hours Description: Scheduled maintenance of our internal databases. Impact: During this maintenance period, there may be increased API request latency, and database start latency. Running databases will not be affected. Requests that modify state, e.g. role modifications, might take longer than expected or encounter timeouts. Actions: No specific actions are required from users during this maintenance.


Components

Database Connectivity, Project/Branch Operations, Console API


Locations

AWS us-east-1, AWS us-east-2, AWS us-west-2


Schedule

May 12, 2026 2:30PM - May 12, 2026 6:30PM UTC


May 12, 2026 2:30PM UTC
UPDATE

A maintenance event is scheduled at below given time period. We apologize for any inconvenience this may have caused. Scheduled Start Time: Tuesday, May 12, 2026 14:30 UTC Estimated Completion Time: Tuesday, May 12, 2026 18:30 UTC Duration of the maintenance window: 4 hours Description: Scheduled maintenance of our internal databases. Impact: During this maintenance period, there may be increased API request latency, and database start latency. Running databases will not be affected. Requests that modify state, e.g. role modifications, might take longer than expected or encounter timeouts. Actions: No specific actions are required from users during this maintenance.

May 12, 2026 6:30PM UTC
UPDATE

Scheduled maintenance is complete
ES-1908002Degraded Performance

Incident Status

Degraded Performance


Components

Database Connectivity


Locations

AWS us-east-2



May 9, 2026 8:32PM UTC
INVESTIGATING

We are actively investigating an issue with a Neon service. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.

May 9, 2026 11:09PM UTC
IDENTIFIED

Impact Summary Starting at 19:50 UTC May 10 2026, a subset of customers may experience degraded performance on Neon. Current Status We identified the issue and are applying the remediation. Recommendations No customer action is required at this time. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.

May 10, 2026 1:17AM UTC
MONITORING

Impact Summary Starting at 19:50 UTC May 9 2026, a subset of customers may experienced connectivity issues and elevated error rates for database and console operations. Current Status We have applied mitigations and have observed recovery. We are monitoring to confirm full resolution. Recommendations No customer action is required at this time. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.

May 10, 2026 1:40AM UTC
RESOLVED

Impact Summary Between 19:50 UTC 9 May 2026 and 00:50 UTC 10 May 2026, a subset of customers may experienced connectivity issues and elevated error rates for database operations. Current Status This incident has been fully resolved as of 00:50 UTC 10 May 2026, and normal operation has been restored. We apologize for any inconvenience this may have caused. If you require further details about this incident, please submit a support ticket or contact help@databricks.com. Next Update No further updates are planned for this incident.
Database connectivity issues with projects in US-East-1 Cell 6Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Database Connectivity


Locations

AWS us-east-1



May 8, 2026 1:24AM UTC
INVESTIGATING

Starting at approximately 00:20 May 8, 2026, customers may experience connectivity issues with databases in US-East-1 Cell 6 We are actively investigating the issue. Further updates will be provided within the next hour, or as events warrant.

May 8, 2026 2:23AM UTC
MONITORING

Between 00:20 UTC and 02:21 UTC May 8, 2026, approximately 1,000 projects in US-East-1 Cell 6 experienced slow or stuck compute start events. The issue has been mitigated. We will continue to monitor the platform and confirm resolution. Further updates will be provided within the next hour, or as events warrant.

May 8, 2026 3:58AM UTC
RESOLVED

The issue has been resolved.
ES-1900190Operational

Incident Status

Operational


Components

Database Connectivity


Locations

AWS sa-east-1



May 7, 2026 10:55PM UTC
MONITORING

Starting at 20:03 UTC on May 7, 2026, a subset of customers using Neon databases in AWS us-east-1 may have experienced issues with compute endpoints not scaling down to zero after periods of inactivity. Mitigation has been applied, and affected endpoints are recovering. We are monitoring to confirm full resolution. Customers may have observed:   - Issues starting recently with suspended compute's   - Database compute endpoints not suspending during periods of inactivity   - Unexpected active compute usage for idle databases No customer action is required at this time. We will provide a further update within 1 hour, or sooner if there is a material change in status.

May 7, 2026 11:31PM UTC
RESOLVED

Between 20:03 UTC and 22:13 UTC on May 7, 2026, a subset of customers using Neon databases in AWS us-east-1 may have experienced issues with compute endpoints not scaling down to zero after periods of inactivity, as well as issues starting recently suspended computes. The issue has been fully resolved, and all services are operating normally. We apologize for any inconvenience this may have caused. If you require further details about this incident, please submit a support ticket.
Issue with project or branch operations is us-west-2Degraded Performance

Incident Status

Degraded Performance


Components

Project/Branch Operations


Locations

AWS us-west-2



April 30, 2026 12:34PM UTC
INVESTIGATING

Starting at approximately 12:07 UTC April 30, 2026, customers may experience failures while creating or deleting branches, or projects. Existing database connectivity remains unaffected. We are actively investigating the issue. Further updates will be provided within the next hour, or as events warrant.

April 30, 2026 12:48PM UTC
MONITORING

Between 12:07 UTC and 12:40 UTC April 30, 2026, customers may have experienced failures while creating or deleting branches, or projects. Existing database connectivity remained unaffected. The issue has been mitigated. We will continue to monitor the platform and confirm resolution. Further updates will be provided within the next hour, or as events warrant.

April 30, 2026 1:15PM UTC
RESOLVED

Between 12:07 UTC and 12:40 UTC April 30, 2026, customers may have experienced failures while creating or deleting branches, or projects. Existing database connectivity remained unaffected. The issue has been fully resolved. All affected components are operating normally again.
ES-1872733 Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Database Connectivity


Locations

Azure germanywestcentral



April 22, 2026 5:59PM UTC
IDENTIFIED

Some endpoints in Azure germanywestcentral are temporarily unavailable due to failure to start new instances after scaling to zero. The Engineering team has identified a likely cause and is applying remediation.

April 22, 2026 6:03PM UTC
MONITORING

Between 17:39 UTC and 18:01 UTC April 22 2026, some endpoints in Azure germanywestcentral were temporarily unavailable due to failure to start new instances after scaling to zero. This issue is now Mitigated. We will monitor the platform for an additional hour to confirm full recovery.

April 22, 2026 7:07PM UTC
RESOLVED

Between 17:39 UTC and 18:01 UTC April 22 2026, some endpoints in Azure germanywestcentral were temporarily unavailable due to failure to start new instances after scaling to zero. This issue is now resolved. No further updates are planned.
Internal databases maintenancePlanned Maintenance

Description

A maintenance event is scheduled at below given time period. We apologize for any inconvenience this may have caused. Scheduled Start Time: Wednesday, April 15, 2026 11:15 UTC Estimated Completion Time: Wednesday, April 15, 2026 12:15 UTC Duration of the maintenance window: 60 minutes. Description: Scheduled maintenance of our internal databases. Impact: During this maintenance period, there may be increased API request latency, and database start latency. Running databases will not be affected. Requests that modify state, e.g. role modifications, might take longer than expected or encounter timeouts. Updates: We will provide regular updates on the progress of this maintenance. Actions: No specific actions are required from users during this maintenance.


Components

Database Connectivity, Project/Branch Operations, Console API


Locations

AWS ap-southeast-1, AWS eu-central-1, AWS eu-west-2


Schedule

April 15, 2026 11:15AM - April 15, 2026 12:15PM UTC


April 15, 2026 11:15AM UTC
UPDATE

A maintenance event is scheduled at below given time period. We apologize for any inconvenience this may have caused. Scheduled Start Time: Wednesday, April 15, 2026 11:15 UTC Estimated Completion Time: Wednesday, April 15, 2026 12:15 UTC Duration of the maintenance window: 60 minutes. Description: Scheduled maintenance of our internal databases. Impact: During this maintenance period, there may be increased API request latency, and database start latency. Running databases will not be affected. Requests that modify state, e.g. role modifications, might take longer than expected or encounter timeouts. Updates: We will provide regular updates on the progress of this maintenance. Actions: No specific actions are required from users during this maintenance.

April 15, 2026 12:15PM UTC
UPDATE

Scheduled maintenance is complete
Database MaintenancePlanned Maintenance

Description

**Status**: Scheduled **Scheduled Start Time**: 20:45 UTC April 10 2026 **Estimated Completion Time**: 21:45 UTC April 10 2026 **Duration of the maintenance window**: Approximately 1 hour. **Description**: We have scheduled maintenance for high priority platform upgrades. **Impact**: During this maintenance period, your database connection may be dropped and may need to be re-established. There may be API latency or errors. **Actions**: No specific actions are required from users during this maintenance.


Components

Database Connectivity


Locations

AWS ap-southeast-2


Schedule

April 10, 2026 8:45PM - April 10, 2026 9:45PM UTC


April 15, 2026 10:53AM UTC
UPDATE

Scheduled maintenance is complete

April 15, 2026 11:38AM UTC
UPDATE

Scheduled maintenance is complete