Active Incident

Updated a few seconds ago

Database connectivity in EU West 2Operational

Incident Status

Operational

Components

Database Connectivity

Locations

AWS eu-west-2


April 10, 2026 9:35AM UTC
MONITORING

Between 08:00 UTC and 09:24 UTC April 10, 2026, customers may have experienced failures or delays in database connectivity. The issue has been mitigated. We will continue to monitor the platform and confirm resolution. Further updates will be provided within the next hour, or as events warrant.

Database Connectivity




Operational

Project/Branch Operations




Operational

Console API




Operational

Console Frontend




Operational

Account Creation




Operational

Console Login




Operational

Website




Operational

Status page for neon.com

History (Last 30 days)

ES-1837380Degraded Performance

Incident Status

Degraded Performance


Components

Database Connectivity, Project/Branch Operations, Console API


Locations

AWS sa-east-1



April 8, 2026 7:56PM UTC
IDENTIFIED

Some performance degradation may be observed in SA-East-1 (Sao Paolo). The cause has been identified, and Engineering is working on mitigation.

April 8, 2026 8:28PM UTC
RESOLVED

Some performance degradation may have beed observed in SA-East-1 (Sao Paolo). This issue is now resolved. No further updates will be posted.
Elevated API errors on project creation in westus3Operational

Incident Status

Operational


Components

Console API


Locations

Azure westus3



March 31, 2026 2:57PM UTC
RESOLVED

Impact Summary Between 13:33 UTC and 14:30 UTC on March 31, 2026, customers may have experienced that some CreateProject requests in the azure westus3 region returned errors. Impact duration was 57 minutes. Other API operations were unaffected. During remediation of a hardware degradation event, a configuration issue temporarily reduced the availability of project creation in the westus3 region. The issue was identified and resolved by the team. The incident is now closed, and no further updates are planned. We apologize for any inconvenience this may have caused.